It's now easier to embed media content, insert images and attach files

It’s always been possible to attach files, insert images or embed media content like YouTube videos, but a quick look at our most common Help Center queries showed maybe it wasn’t as obvious as we thought.

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Introducing XML Sitemap Support for Public Help Centers

As of today, all public Help Centers will get an XML sitemap that can be submitted submit to Google and other search engines.

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A Shared Network Drive is Not a Knowledge base

Many organizations use a shared network drive has their internal knowledge base. A few employees write documentation with Microsoft Word and then save these files to the shared company network drive.

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Request a Timelapse Demo

We now offer one on one personalized demos of Timelapse. So if you have specific questions or simply would like having someone walk you through our Knowledge Base / Help Center solution, just fill in the form below and we’ll be in touch.

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Why Every Small Business Needs a Customer Service Knowledge Base

All small businesses face the same challenges related to having limited time, resources and money. While customer service can be quite time consuming, it’s probably the most obvious way to stand out from others operating within the same constraints.

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How to create a Self-help Portal / Help Center for your Customers

One of the easiest way to save time, money and increase customer satisfaction is to create a Help Center website.

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How to Create a Best Practices Knowledge Base for your Company/Deparment

People come and go and knowledge gets lost. A new employee comes in to replace John and suddenly you realize how much stuff John used to handle and how little the company knows about his work.

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How to create a Knowledge Base Without Coding or Design Skills

Creating a knowledge base or a help center doesn’t have to be hard. More specifically, it should be possible to start such project without involving programmers, designers or the IT department.

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